Having Difficulties
What is my User ID & Password ?
I have forgotten my password. What should I do?
I suspect that my PIN has been tampered with. What should I do?
If I encounter technical issue, what should I do ?
What is the recommended internet browser?
What is the recommended screen resolution?
What is the recommended Adobe Reader?
 

1. What is my User ID & Password ?

If you are our insured member, please click on "No access? Apply now" link to apply for your User ID and Password. User ID will be your NRIC number and your new password will be sent to your email address provided in your MINDEF Group Insurance application form. The Password will be generated by our system.

If you are a MINDEF Human Resource manager, application details for User ID and password will be released through MINDEF PSC. Alternatively, please download your Aviva MINDEF Insurance Online request form and submit to MINDEF PSC for approval.

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2. I have forgotten my password. What should I do?

If you have forgotten your password, you can click on "Forgot your password?" link for a new password to be sent to you through email. If you have not provided us with a valid email address, the password will be sent to your last known mailing address.

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3. I suspect that my PIN has been tampered with. What should i do?

If you suspect your password has been tampered with, please inform us immediately by sending an email to avivaonline_ITHelpdesk@aviva-asia.com.

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4. If I encounter technical issue. What should I do ?

If you encounter problem logging in to our system or having technical issues relating to Aviva MINDEF Insurance Online, you can call our Aviva Online IT Helpdesk at 1800 827 9955 or email us at avivaonline_ITHelpdesk@aviva-asia.com

Our hotline operating Hours: Mon to Fri (9.00 am to 6.00 pm), Sat (9.00 am to 1.00 pm), closed on Sundays and Public Holidays.

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5. What is the recommended internet browser?

You can either view Aviva MINDEF Insurance Online website on:

Internet Explorer 7.0 or higher, and with Java 5 SE Runtime Environment (JRE), or Mozilla Firefox 2.0.0 or higher.

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6. What is the recommended screen resolution?

The Aviva MINDEF Insurance Online website is designed for 1024x768 screen resolution. You can set the screen resolution by following the steps below:

  • Right-click and select "Properties".
  • Click on "Settings" tab. It is recommended that you set your resolution (Desktop Area) to 1024x768.
  • Click "OK".

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7. What is the recommended Adobe Reader?

If you have difficulties downloading our reports and/or documents, please download the latest Adobe Reader and install. The minimum version required for Adobe Reader is 5.0.

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